DIGITAL EMPLOYEES

Your team does not grow.
It multiplies.

Specialized AI agents that join your existing team. They are not chatbots — they are doers that resolve cases, gather data, make phone calls, and decide based on the operational reality of your plant.

See Patok Office
Professional team working with digital AI agents in a modern industrial office

They are not chatbots. They are doers.

A Digital Employee is an AI agent that handles complete processes: from spotting a case in your inbox to making the call, gathering documents, and reporting results.

They Resolve Cases

Each agent handles one type of case: collections, purchasing, quality, suppliers. They open, work, and close cases on their own.

They Gather Data

They pull information from emails, PDFs, and attachments. They structure data that used to get lost in inboxes.

They Make Decisions

They see your inventory, your sales pipeline, your production data. They analyze it and help you plan or act.

Meet your digital team.

Each agent is trained on a specific domain of industrial operations. They work 24/7, they do not call in sick, and they get better with every case they resolve.

Emilio
RESOLVE
PROCESS

Emilio Planning

Checks waste and variance in plant operations and enforces compliance.

Pepe
RESOLVE
PROCESS

Pepe Collections

Chases collections with debtors more than 40 days past due.

Juan
RESOLVE
PROCESS

Juan Quoting

Gathers requirement information and drafts a formal quote.

Roxana
RESOLVE
PROCESS

Roxana Reports

Produces reports from operational data and websites.

María
RESOLVE
PROCESS

María Suppliers

Handles supplier relationships and delivery follow-up.

Clara
RESOLVE
PROCESS

Clara Purchasing

Handles purchase requests, budget validation, and orders.

Beto
RESOLVE
PROCESS

Beto Custody

Monitors the inbox for operational anomalies and risks.

Eduardo
RESOLVE
PROCESS

Eduardo Top Of Mind

Keeps in touch with customers to sustain brand presence.

This is how they work. In your plant.

This is not theory — these are real workflows the agents run every day in industrial plants.

Digital collections agent making a call to recover credit in an industrial office
EXAMPLE: COLLECTIONS

Pepe Collections recovers credit with no intervention.

1

Detection in the Email Layer

The agent spots overdue invoices in email and cross-checks them against your accounts receivable.

2

Automatic Call

Pepe calls the debtor, explains the situation, and asks for a payment commitment.

3

Commitment Logged

If the debtor commits, it logs the date and amount. If there is no answer, it schedules a retry.

4

Follow-up and Close

It checks whether payment came through on the promised date. If not, it escalates to the finance team.

EXAMPLE: PLANNING

Roxana analyzes data and gives you answers.

1

Querying Production Data

Roxana pulls from the Digital Twin: WIP in process, OEE by machine, throughput by shift.

2

Inventory Analysis

She reviews raw material and finished goods levels. She spots shortages and excess.

3

Cross-check with the Sales Pipeline

She compares incoming orders against real production capacity and material availability.

4

Report and Recommendation

She produces an executive report with actionable insight: what to produce, what to buy, what to prioritize.

Patok Gemba — Kanban board of work orders with Drafting, Planned, In Progress, and Suspect states on an industrial monitor
Patok Email Layer — People, Companies, Topics, and Urgency dashboard on a premium laptop
EMAIL LAYER

The nervous system of your agents.

The Email Layer does not just classify email — it is the intelligence layer that feeds every Digital Employee. It detects which case exists, who is involved, and what action to take.

Automatic case detectionIdentifies emails that need action: claims, orders, deliveries, payments.
Routing to the right agentEach case goes to the specialized Digital Employee based on topic and urgency.
Enriched contextThe agent gets not just the email, but the history of the contact, the company, and the topic.
Topic-level observabilityYou see everything that happens: topics, people, companies, sentiment, and urgency on one dashboard.

Measurable results.

Not promises — these are the metrics Digital Employees move while running in real plants.

One at a time
One process goes live at a time, not all at once
< 3min
Average response time
24/7
Continuous operation, no shifts
40%
Reduction in lost documents

Ready to multiply
your team?

Collections, suppliers, planning, quality, purchasing — one digital agent for each critical process. You start with one, not with all five.

See Patok Office